Online store for spare parts KOLPA, d. o. o. Metlika
Date of last update: 20. 2. 2026
Article I: General provisions and information about the provider
(1) These general terms and conditions (hereinafter: general terms) regulate the rights and obligations between the provider and customers when purchasing products (hereinafter: goods) through the online store accessible at the web address https://www.kolpasan.si/sl/trgovina-rezervnih-delov
(2) The provider and operator of the online store is:
KOLPA Production and processing of plastics, d. o. o. Metlika
Short name: KOLPA, d. o. o. Metlika
Business address: Rosalnice 5, 8330 Metlika, Slovenia
Email: info@kolpa.si Phone: 07/36 92 100
Company registration number: 5100275
VAT identification number: SI92085911
Entry in the court register: District Court Novo mesto, entry no. 1/01233/00
Share capital: 1,171,035.09 EUR
Bank account: SI56 0451 5000 2871 611 (NOVA KBM d.d.), BIC: KBMASI2X
(3) These general terms are an integral part of every distance sales contract concluded between the provider and the customer. By placing an order, the customer explicitly confirms that they are fully familiar with the content of these general terms, understand them, and agree to them.
(4) The general terms are always available to the customer on the provider's website and can be saved or printed.
Article II: Order and conclusion of the sales contract
(1) The customer selects the desired goods and adds them to the online shopping cart. After completing the selection, the customer proceeds to checkout, where they fill in the required data, choose the delivery method, and payment method.
(2) Before final confirmation of the order, the customer has the option to review the entire order content, including quantity, price, and any delivery costs, and correct any errors.
(3) By clicking the "Complete purchase" button or a similar button with binding content, the customer submits a binding order. The submitted order represents the customer's offer to conclude a sales contract.
(4) After placing the order, the customer receives an electronic message confirming receipt of the order, which only confirms successful receipt in the provider's information system. This message does not mean acceptance of the offer and does not constitute conclusion of the sales contract.
(5) The sales contract is concluded only when the provider sends the customer an electronic message explicitly confirming acceptance of the order for processing (e.g., "Order confirmed" or "Goods dispatched"). The provider reserves the right to verify the order before confirmation.
(6) The provider reserves the right to reject the order before confirmation, especially in cases of obvious and unambiguous errors (e.g., obviously incorrect price significantly deviating from usual market prices), unavailability of goods, or technical errors. The provider will immediately inform the customer about this.
Article III: Prices and payment terms
(1) All prices in the online store are listed in euros (EUR) and include value-added tax (VAT). Prices apply at the time of order placement.
(2) Prices do not include delivery costs. Delivery costs are listed separately during the purchase process before order confirmation and are added to the final amount.
(3) The provider offers the following payment methods: Cash on delivery: The customer pays the purchase price in cash or by card to the delivery service upon receipt of the shipment. Payment by payment/credit card: (e.g., Visa, Mastercard, Maestro). Payment by invoice: The customer receives payment details for transfer to the provider's bank account. Goods are dispatched after payment is received. [Other methods, e.g., PayPal, Klarna, ...]
(4) The provider issues the customer an invoice in electronic form (PDF), which is sent to the customer's email address. The customer is obliged to verify the accuracy of the invoice data before confirming the order.
Article IV: Delivery and delivery times
(1) The provider will deliver the goods as soon as possible. The estimated delivery time is indicated next to each product and in the order confirmation. The indicated times are informative.
(2) Delivery for the provider is carried out by a contracted delivery service [e.g., Pošta Slovenije, DPD, GLS, ...]. Delivery is performed within the territory of the Republic of Slovenia.
(3) If the provider cannot dispatch the goods within the promised time for justified reasons, they will immediately inform the customer by email or phone.
(4) The customer is obliged to inspect the goods upon receipt. In case of visible damage to the packaging or goods, the customer must refuse the shipment or immediately notify the delivery service and prepare a report on the damaged shipment.
(5) If the provider does not fulfill the delivery obligation within 30 days from the conclusion of the contract, the customer has the right to set an additional reasonable deadline for fulfillment. If the provider still does not deliver the goods within the additional deadline, the customer may withdraw from the contract and request a refund of all paid amounts.
Article V: Right of withdrawal (for consumers)
(1) A customer who is a consumer within the meaning of the consumer protection law has the right to notify the provider within 14 days from the day of receipt of the goods that they withdraw from the contract without having to state a reason for their decision.
(2) The withdrawal statement can be submitted by the customer on the form available on the provider's website or by another unequivocal statement sent to the email address salon@kolpa.si. It is considered that the customer has submitted the withdrawal statement on time if it is sent within the withdrawal period.
(3) The customer must return the goods no later than 14 days after submitting the withdrawal statement. The customer is liable for any reduction in the value of the goods if the reduction is due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
(4) The provider will refund all received payments (purchase price and delivery costs up to the cheapest standard delivery method) immediately or no later than 14 days after receiving the withdrawal notice. The provider may withhold the refund until the returned goods are received or until the customer provides proof of shipment.
(5) The customer does not have the right to withdraw from the contract in cases specified by law, including contracts: for goods made according to the customer's precise instructions; for delivery of sealed goods not suitable for return due to health protection or hygiene reasons if the seal was broken after delivery (e.g., oils, liquids); for delivery of sealed audio/video recordings and computer programs if the security seal was broken after delivery.
Article VI: Liability for material defects
(1) The provider is liable for material defects of the goods in accordance with the provisions of the consumer protection law.
(2) A defect is material if: the item lacks properties necessary for normal use or trade; the item lacks properties necessary for a special use for which the customer buys it, which was known or should have been known to the seller; the item lacks properties and features explicitly or implicitly agreed upon or prescribed; the seller delivered an item that does not match the sample or model, except if the sample or model was shown only for information.
(3) The customer must notify the provider of the material defect within the legally prescribed period and allow inspection of the product. The defect notification is submitted by the customer via the complaint form on the website: https://www.kolpasan.si/sl/prijava-reklamacije
(4) A customer who has properly notified the provider of a defect has the right to demand that the provider: remedy the defect on the goods or return part of the paid amount proportionate to the defect or replace the defective goods with new flawless goods or return the paid amount.
Article VII: Warranty
(1) The goods have a warranty if stated on the warranty card or invoice. The warranty is valid subject to the instructions on the warranty card and upon presentation of the invoice. Warranty periods are stated on warranty cards or invoices.
(2) The customer can exercise the warranty directly with the provider or at the authorized service listed on the warranty card.
(3) Rights arising from material defects do not exclude the customer's rights arising from the warranty.
Article VIII: Personal data protection
(1) The provider commits to permanently protect all personal data of the customer in accordance with Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data (GDPR) and applicable Slovenian legislation.
(2) The provider uses personal data obtained from the customer exclusively for the purposes of fulfilling the order (sending informational materials, offers, invoices) and other necessary communication.
(3) More detailed information about personal data processing is available to the customer in a separate document "Privacy Policy" published on the provider's website.
(4) The customer has the right to access their personal data, correct them, delete them, restrict processing, data portability, and the right to object.
(5) Personal data are stored only as long as necessary to fulfill the processing purpose or in accordance with legal obligations.
(6) For questions regarding personal data protection, the customer can contact the provider via the published contact details.
Article IX: Limitation of liability
(1) The provider strives to ensure the accuracy and correctness of data published in the online store to the best of their ability. Nevertheless, product features, delivery times, or prices may change so quickly that the provider fails to update the data. In such cases, the provider will inform the customer about the changes and allow withdrawal from the order.
(2) Product photos may be symbolic and do not guarantee product features. The provider is not responsible for typographical errors.
(3) This provision does not limit the rights the customer has under the law.
Article X: Complaints and dispute resolution
(1) The provider respects applicable consumer protection legislation. In case of problems or complaints, the customer can contact the provider via email salon@kolpa.si or phone numbers 07 36 92 700 or 07 36 92 702. The complaint handling process is confidential.
(2) The provider will strive to resolve all disputes amicably and consensually. If this is not possible, the competent court in Novo mesto has jurisdiction for dispute resolution.
(3) In accordance with legal regulations, the provider does not recognize any out-of-court consumer dispute resolution body as competent to resolve consumer disputes that a consumer could initiate under the Act on out-of-court consumer dispute resolution.
Article XI: Final provisions
(1) For all relationships and rights and obligations not regulated by these general terms, the provisions of the Obligations Code and other applicable legislation of the Republic of Slovenia apply accordingly.
(2) The provider reserves the right to change these general terms. Any changes will be published on the provider's website. The general terms valid at the time of order placement apply to each order.
(3) If any provision of these general terms is found to be invalid or null, this does not affect the validity of the remaining provisions, which remain in force.
(4) These general terms come into force on the day of publication on the provider's website.
KOLPA, d. o. o. Metlika
Director
Borut Šterbenc
