Privacy policy

This Privacy Policy governs the collection, storage and processing of personal data that KOLPA, d.d. Metlika collects from you when you subscribe to receiving content such as newsletters and other marketing of products, or when you give written consent in case you purchase Kolpa products of Kolpa Proizvodnja in predelava plastičnih mas, d. d. Metlika (KOLPA, d.d. Metlika).

Data controller

The personal data controller in the sense of the General EU Regulation on the protection of personal data and the valid law regulating the protection of personal data - GDPR:
Kolpa Proizvodnja in predelava plastičnih mas, d.d. Metlika
(KOLPA, d.d. Metlika)
Rosalnice 5, 8330 Metlika

Personal data and the purpose of their processing

If you want to receive the contents of KOLPA, d.d. Metlika (newsletter, publications and other marketing, and in the case of purchase also participate in the satisfaction survey), you have to fill in a form/order/login/registration on the webpage KOLPA, d.d. Metlika, or in the in case of purchase of products, by completing the attached consent upon delivery. By completing this form/order/login/registration and confirmation or completion of the consent, you forward to KOLPA d.d. Metlika the following contact information:
Metlika naslednje kontaktne podatke:
Name and surname and email, in case of consent also (but not exclusively) permanent residence and tel. no.

We need the contact information you provide us with at the time of fulfillment or submission of the form/order/login/registration or a written consent in order to process your order and to communicate with you about specific newsletters, publications and other marketing that you subscribed to, as well as in the case of a satisfaction survey. In case you do not provide us with the above mentioned contact information, we will not process your order and you will not be able to use the desired newsletters, publications and other marketing methods.

KOLPA, d.d. Metlika respects your privacy and is committed, in the collection, storage and processing of personal data, to act with due care and in accordance with the applicable regulations on the protection of personal data. Since there are certain links to other external webpages that are not directly linked to KOLPA, d.d. Metlika in the online information system KOLPA, d.d. Metlika, we do not assume any responsibility for data protection on these webpages.

To prevent unauthorized access or disclosure of the data obtained, maintain the accuracy of personal data and ensure their proper use, we use appropriate technical and organizational procedures to secure the data we collect. KOLPA, d.d. Metlika can not exclude any possible misuse of data, because the Internet, despite security measures and security communication protocols, is an unpredictable medium.


Personal data you provide us with when subscribing to newsletters, publications and other marketing, and data from giving consent upon the delivery of products, are processed with your clear and unambiguous consent based on Article 6 (1), (a) of the General Regulation on the Protection of Personal Data (GDPR). In order to improve the quality of our products and services and for statistical purposes, regarding our emails sent to you, we also process information about the views of received messages and clicks on the links in the received messages.
You give the consent to process personal data with clicking on "subscribe me to the list" on the online ordering page at You can withdraw your consent at any time by clicking on the link "Change the newsletter and unsubscription settings" located in the footer of each message you receive from KOLPA, d.d. Metlika or by email to the following address:, but also in writing to the company's head office or to our bathroom showrooms of Kolpa d.d. Metlika. In case of withdrawal of consent, we will no longer use your personal data to inform you about the contents of KOLPA, d.d. Metlika. Any withdrawal of the consent does not affect the legality of processing your personal data at the time before the withdrawal was made.

Your rights

In accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR) you have the right of access to your personal data, the right to rectification, the right to erasure ("the right to be forgotten"), the right to portability, the right to restriction of processing personal data and the right to object. You can review and change your data at any time by clicking on the link "Change the newsletter and unsubscription settings".
When applying all of your rights or obtaining further information, please contact: We will handle your query and respond to it in accordance with the GDPR. If you believe that your rights or personal data protection laws have been violated, you can appeal to the competent national authority.

Retention of personal data period

KOLPA, d.d. Metlika keeps your personal data as long as it is necessary for the purpose of sending content (news, publications and other methods of marketing and conducting surveys) to which you have applied or ordered. In case you no longer wish to receive content from KOLPA, d.d. Metlika and to unsubscribe from them, or in case you withdraw your consent to process personal data for this purpose, we will block your data in the KOLPA, d.d. Metlika system and your data we will not be used for this purpose any more.

The period of retention of personal data may vary according to the applicable sectoral legislation (e.g. tax legislation, accounting). In the event that the applicable sectoral legislation provides for mandatory period for the retention of personal data, KOLPA d.d. Metlika deletes personal data at the expiry of the legally prescribed period.


What are cookies?

A cookie is a file that stores the settings of web pages. Websites store cookies in devices that users use to access the Internet, in order to identify the individual devices and settings that users have used when accessing. Cookies allow webpages to recognize if a user has already visited this website, and with advanced applications, they can adjust their individual settings accordingly. Their storage is under the complete control of the browser used by the user - which can limit or disable cookie storage.

Why are cookies needed?

Cookies are fundamental for providing user-friendly web services; the most common e-commerce functions would not be possible without cookies. The interaction between the web user and the webpage is faster and easier with the help of cookies. With their help, the webpage remembers the individual's preferences and experiences, thus saving time, while browsing the webpages is more effective and enjoyable. There are several reasons to use cookies. They are used to store information about the status of each webpage (details about the customization of a particular webpage), they help with the implementation of online services (e.g. online stores), help in the collection of user statistics and website visits, about the habits of the web user, etc. Using cookies, we can therefore evaluate the effectiveness of our website design. For the recommended and allowed use of cookies on web pages, you can also read the guidelines for the information officer for the use of cookies, found here.

List of cookies on our website

Own cookies

user - lasts 1 year, is used to store user logins
_gat - lasts until the end of session, Google Analytics
_gid - lasts 1 day, Google Analytics
_ga - lasts 1 year, Google Analytics

The cookies we use on our website do not collect your personal data that could personally identify you and can not damage your computer, tablet, or mobile phone. Cookies allow us to operate our website and help us understand which information is most useful for visitors.


By using this website, you agree that this website sets cookies on your computer or mobile device.

Managing and deleting cookies

If you want to change the way you use cookies in your browser, including blocking or deleting, you can do this by changing your browser settings accordingly. To manage cookies, most browsers allow you to accept or reject all cookies, accept only a specific type of cookies, or warn you that the page wants to store a cookie. You can also easily delete the cookies your browser has saved. If you change or delete your browser's cookie file, change or upgrade your browser or device, you will might need to disable cookies again. The procedure for managing and deleting cookies varies from browser to browser. If you need help, you can look at the browser's help for users. You can also disable Google Analytics tracking at the following link.

Instructions for editing cookies in individual browsers:

Google Chrome
Internet Explorer